Now turn to section 1. Section 1. You will hear a woman telephoning a travel agent to book a holiday. First, you have some time to look at questions 1 to 7. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully to the first part of the conversation and answer questions 1 to 7. Hello, you're through to Go Travel.
This is Darren speaking. How may I help you today? Hello, I'm calling to book a holiday. Great.
May I take your name, please? Yes, it's Greaves, Anna Greaves. Is that G-R-E? No, G-R-I-E-V-E-S and Anna is with double N. Right. Thank you, Anna.
Now, we're delighted you've called us. Can I ask where you heard about us? It was your advertisement in one of the magazines. Was it Holiday World? Yes, that's the one.
Good. Thank you. It's useful to know.
Of course. And did you have a particular holiday in mind or was it a general enquiry? I think I've chosen. I like the look of the one with the code F-T-4-5-5-1.
The right destination and the prices seem reasonable. Right. Now, was it for yourself only or...? Oh, no, I want to go with a couple of friends, so there'd be three of us going.
Okay. Now, there's a choice of dates, as you know. Yes, I think, well, we've got to be back by the end of August.
So if we say going on August the 16th, that would work fine. No problem. And you can also choose the length of your holiday.
There's, let's see, 7, 11 or 14 nights. We thought the middle one would be great. Longer would be nice, of course, but... Maybe next year.
Yes. And you do need to have insurance. With three levels, standard, super and super plus.
Standard seems a bit basic. Let's say super. That should be sufficient.
Fine. Before you hear the rest of the conversation, you have some time to look at questions 8 to 10. Now, listen and answer questions 8 to 10.
Well, that's all good so far and the availability is OK. Have you looked through the list of options there in the advertisement? I have. And I've got the list here.
Some of them do seem a good idea. Which ones would you like to take? In terms of the hotel, the offer of picnic lunches, we'd leave that. We'd rather go to cafes.
I think a balcony for the room is a must. It's so nice to sit out enjoying the view. Oh, yes.
And then the trips, I think we'll pass on the night bus one. I never really enjoy the common trees. And museums aren't really my sort of thing, to be honest, any more than dances.
But I like practical things. So I think the demonstration of local arts could be fun. Yes, I would think so.
And then in terms of getting out of town, going up the river on a boat sounds delightful. And I wouldn't want to miss that. But the mountains, well, sitting in a coach on those winding roads.
I understand. OK, well, that's all I need for the booking at this point. Just a few details for you and then we'll check the payment.
That is the end of section one. You now have half a minute to check your answers.