Section 1. You will hear a telephone conversation between a hotel receptionist and a customer. First, you have some time to look at questions 1 to 5. You will see that there is an example which has been done for you. On this occasion only, the conversation relating to this will be played first.
Good morning, Sunset Hotel. How may I help you? Good morning. I just saw an advert in the paper about your hotel.
Where exactly is it located? We are situated on Sunset Avenue, north of the beach, close to many scenic spots. It is an ideal choice for travellers interested in sightseeing. The receptionist says the hotel is situated north of the beach, so north has been written in the space.
Now we shall begin. You should answer the questions as you listen, because you will not hear the recording a second time. Listen carefully and answer questions 1 to 5. Good morning, Sunset Hotel.
How may I help you? Good morning. I just saw an advert in the paper about your hotel. Where exactly is it located? We are situated on Sunset Avenue, north of the beach, close to many scenic spots.
It is an ideal choice for travellers interested in sightseeing. That's great. We'll be travelling with our two sons, so it's best that we are able to stay in one room.
Let me check. Just a moment. We only have a few four bedrooms, and I'm afraid they are fully booked at the moment.
The earliest time available is August, but there might be some left in July if a previous customer cancels the reservation. Oh, that'll do. How much would the room cost me? It's €77.50 during peak time, but the price would be much lower during off-peak season.
Only €50. So, if I book a room right now, is there any discount? Yes, we do offer a 30% discount for any reservation made one month ahead of schedule. It is a very reasonable price.
That does sound tempting. Does the price include anything? The price includes two breakfast vouchers per room per day. You can use them at two different restaurants in our hotel.
There's also a 20-minute spa trial available, but you have to book it beforehand at the concierge or directly at the spa centre. I'm wondering if there is a hairdryer in the room. It takes ages to dry my hair.
No, there is absolutely no need to bring that, for each room is equipped with a hairdryer. But I have to inform you that towels are not provided. You'll have to bring your own, or hire some at the front desk.
Oh, I see. Before you hear the rest of the conversation, you have some time to look at questions 6 to 10. Now listen and answer questions 6 to 10.
Before making a reservation, can you tell me a little bit more about your hotel? Sure, no problem. We aim to please our guests by providing impeccable service at all the modern amenities, trying to make them feel at home. In the lounge, there are a list of books, ranging from contemporary literature to classic poetry, free for any guest to read.
There is also a games room, offering a number of indoor games, including popular board games like Monopoly, as well as the beloved table soccer. A nice place to go on rainy days. Are the computers available in the hotel? I might have a few emails to respond to during my stay there.
I'm afraid we currently do not provide any for our customers. However, internet is available within our hotel premises. Just use the room number and the guest name to log in.
That means I have to bring my own laptop then. All right. Because I'm travelling with my two sons, is there anything that they might be interested in? Yes.
A popular activity here for children is collecting shells on the beach. Our hotel has a private beach. When there are very few visitors, you can take a stroll down the beach with your children and enjoy some quality family time, undisturbed.
That sounds nice. But you see, my boys really love adventure. We do have bicycles ready for hire.
You can cycle with the boys along the bush track by the hotel, which is an ideal place to explore the wonders of nature. But, because there is only a limited number of bicycles, we apply a first-come, first-served rule. Got it.
I think my boys would love it. Pay by credit card? Of course. We take credit cards.
Thank you. You've been a great help. My pleasure, ma'am.
That is the end of section 1. You now have half a minute to check your answers.